Refund policy

We are so happy to have you as our customer and we’re working hard to guarantee the best products for you , however , if you are not completely satisfied with your purchase for any reason ,  you may return it to us for a full refund within 14 days of receiving it.

Please consider the following in your return and exchange requests:

• The product is in it’s original packaging ,not used and in a saleable condition.
• Any Pieces or accessories that were associated with the product are left intact and in their original condition.

Otherwise, the request could be rejected.

The full amount of your returned product will be refunded once we receive your order back and check the condition with same payment method.

Returns for opened products are only accepted for the below reasons: 

• Defective item: Item is damaged upon delivery or not matching our manufacturer’s specification.
• Wrong item: If you received an item different from what you ordered.(product, color, etc. )

Notice: At any time, Stanvi reserves the right to refuse a return or exchange if the conditions are not met , and a picture identification may be asked as a proof and extra delivery fees may be applied.

 

How do I Return/Exchange ?

You can contact our team anytime through our numbers :

20225866841

20221256572

or Hotline 17376

 

or Send us a message on our social media platforms ( Facebook or Instagram )

Or chat with us directly on the website.

Or Send an email to: wecare@stanvi.com