Stanvi T&C
Intro:
At Stanvi we value our customers and work hard to guarantee a delightful experience by providing high quality products with competitive prices and exceptional after sales service.
This page tells you all the information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell Stanvi Products.
1- Order Placement:
Once you place an order on our website. , one of our experts will call you to confirm your personal information and the delivery details within 24 hours , and therefore let you know with the expected delivery date.
There will be 3 attempts for three days in row (In case of No answer a text message or an email will be sent if available), if yet no answer the order will be cancelled including all the promotions and discounts , and you’ll be welcome to order your items again anytime.
.If we are unable to accept your order, we will inform you through a phone call or a text and you will not be charged any fees.
2- Order Cancellation: We may cancel your order(s) if:
- You were not available for three attempts to confirm your order within 3 days in row after placing your order.
- There was no one available at the delivery address to receive your order , and you were not available to reschedule the delivery within reasonable time.
Cancellation Request : We’ll be happy to support you to cancel your order for any reason since it was not shipped with our courier yet.
3-Order Delivery:
- Once your order has been confirmed with Stanvi , it should arrive at your doorstep within three to five ( 3-5 ) working days.
4- After Sale Service
Guarantee:
Stanvi’s warranty policy ensures that your product is protected against any defects in material, design after purchase of the product.
Warranty Policy:
-Stanvi team receives your complaints and requests through our website , mobile number and social media channels ( Facebook and Instagram ).
– Our warranty repair process ( Product quality check and repairing the product ) takes from 7 to 14 working days for the units covered under the warranty from the date of picking the product from your address until delivering it back to you fully repaired.
– Guarantee obligations are limited to repair of defective product or replacement of the defective part. Repairs will be carried out at Stanvi’s authorised service centres
– Guarantee will not be covered under the following conditions:
– Breakage – Cracks – Product having un-authorized repairs
In those cases we will be happy to have your product repaired with reasonable fees based on the product condition and the service cost.
Note: Please always keep the item’s original box to claim guarantee.
You are welcomed to contact us through email [email protected] or live chat on Stanvi website, or by calling our Customer Service team on 035856064 – 035850798 – 035850738